The things people ask us most. If yours isn't here, text or email and we'll get you an answer as soon as we can.
The garden bags are similar to wool sacks, and are set up in a steel frame that holds them open. They hold approximately 450 litres — nearly double a standard 240L wheelie bin, and much easier to tip a barrow into.
No. We change out full bags using a sack trolley, so the bag can sit wherever is convenient for you — as long as we can get the trolley in and out. Stairs can be an issue, so let us know if there are any.
We're based in New Plymouth and cover the city and surrounds, including:
Not on the list? Ask anyway — we're often closer than you'd think.
We can take most things that grow in the garden — lawn clippings, prunings, weeds, leaves and hedge trimmings.
We're unable to take: bamboo, flax, toi toi, soil, or any non-organic waste.
The calendar we provide each year shows the dates we call for scheduled collections, including any shifts around public holidays. Keep it on the fridge — it's the quickest way to check.
We fully support recycling and finding the best uses for waste. Everything we collect goes to Revital Fertilisers, where it's mulched, treated and turned into organic compost products. None of it goes to landfill.
Our preferred method is internet banking. If you don't have that, get in touch and we'll organise another way.
Please use the bag address as the reference on all payments — it's how we match your payment to your collections.
No. Move between plans, pause, or stop whenever you need to — just let us know. We've run on a handshake for fourteen years and it's worked fine so far.
Text is usually quickest, but phone and email work too. We'll get back to you as soon as we can.